We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at sea@launchauto.com with your order number and the reason for your return.
Once your return request has been approved, we will provide you with detailed return instructions, the correct return warehouse address based on your country or region, and a return shipping label (if applicable).To ensure your return is processed smoothly, please follow these packaging requirements before shipping your item back:
* Use an undamaged rigid cardboard box to pack the product securely.
* Affix the return shipping label securely to the outside of the cardboard box.
* Do not attach the shipping label directly to the product or the original retail packaging.
* Please ensure all original accessories, cables, manuals, and packaging are included where applicable.
* Products that are damaged due to improper packaging during return shipping may not be eligible for a full refund.
Return warehouse addresses vary depending on your country or region. Please return your item only after your return request has been approved and only to the warehouse designated by our customer service team.
1. Malaysia
Address: Lot 2611 & 2612, Jalan Subang 7, Kawasan Perindustrian Sg. Penaga, Industrial Park, 47500 Subang Jaya, Selangor, Malaysia
Postcode: 47500
Contact Person: Saiful
Phone Number: 0179926764
Operating Hours: Monday – Saturday 9:00 AM – 6:00 PM
2. Vietnam
Address: WGCV+6Q, Tân Phú Trung,Củ Chi, Ho Chi Minh City, Vietnam
Contact Person: Giang
Phone Number: 0343289060 / 0707083886
3. Thailand
Address: Cainiao,55/95-96 Moo 15, Bang Sao Thong Sub-district, Bang Sao Thong District, Samut Prakan 10540, Thailand
Contact Person: Xiaomei
Phone Number: 0944679209
4. Philippines
Address: Unit 17-19-A, Logis Biñan 4 Laguna Technopark Phase 8
Biñan, Laguna, Philippines
Postcode: 4024
Contact Person: Justin Macam / Pelin Jerome
Phone Number: 0916-295-8604/ +63-9510089071
Please note: Please return your item **only to the warehouse designated by our customer service team**. Returning an item to an incorrect warehouse may result in processing delays, additional shipping costs, or refusal of the return.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, including:
* Perishable goods (such as food, flowers, or plants)
* Custom products (such as special orders or personalized items)
* Personal care goods (such as beauty products)
* Hazardous materials
* Flammable liquids
* Gases
Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to receive the item you want is to return the original item. Once your return has been accepted, you can place a separate order for the replacement item.
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.
If approved, your refund will be automatically processed to your original payment method.
Please note that your bank or credit card issuer may require additional time to process the refund. In some cases, it may take up to 14 days after we have processed the refund for the funds to appear in your account.
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